Shipping Policy

Thank you for supporting Jillian Ray Designs!
Every order is handmade with care — and a little love from my pup, Nala. I’m so grateful you’re here and excited to create something special just for you!

Processing Times

All items are made to order, which means your piece is created once your order is placed.
Please allow 3–7 business days for production before your order ships. If you have placed a large order, please allow 7-14 business days for production before your order ships.

During busier seasons or holidays, processing times may be slightly longer — but I’ll always do my best to get your order out as quickly as possible.

If you need your order by a certain date, please email jillianraydesigns@gmail.com before placing your order, and I’ll let you know if it’s doable.

Shipping & Delivery

At this time, Jillian Ray Designs ships within the United States only.
Shipping rates are automatically calculated at checkout based on your location and order weight.

Estimated delivery after shipment:

Standard U.S. Shipping: 3–7 business days

Once your order ships, you’ll receive a tracking number via email so you can follow it on its journey to you.

Local Pickup

Local pickup is available!
If you’d like to pick up your order instead of having it shipped, simply select the “Local Pickup” option at checkout.

Once your order is ready, you’ll receive an email with the pickup location and instructions. Please wait for that email before coming by, as pickup times are by appointment only.

If you have any questions or need to arrange a specific pickup time, feel free to reach out at jillianraydesigns@gmail.com — I’m always happy to help!

Lost, Delayed, or Damaged Packages

Once your order leaves my hands, it’s in the care of the shipping carrier (usually USPS).
While I can’t take responsibility for lost, delayed, or damaged packages, I’ll always do what I can to help. If something goes wrong, please reach out to jillianraydesigns@gmail.com so we can work together to find a solution.

Incorrect Shipping Information

Please make sure your shipping address is entered correctly before placing your order.
I can update your address only if your order hasn’t shipped yet, so contact me right away if you notice an error.