Shipping policy

Shipping Policy

Thank you for shopping with Jillian Ray! Each order is made with care, and we appreciate your support.

Processing Times

Most items are made to order, which means production begins after your order is placed.

Please allow 5–10 business days for production before your order ships. Larger orders may require additional production time.

Business days do not include weekends or holidays.

Processing times may be longer during busy seasons, holidays, or periods of high order volume.

If you need your order by a specific date, please contact jillianraydesigns@gmail.com before placing your order. We will let you know whether we are able to accommodate your requested date before you order.

Shipping Rates & Free Shipping

We currently ship within the United States.

Standard shipping rates are calculated at checkout based on your order and delivery location.

Orders over $100 qualify for free standard shipping.

Shipping & Delivery

After your order ships, you will receive an email with tracking information.

Delivery times shown at checkout or provided by the shipping carrier are estimates and are separate from our 5–10 business day production time.

Carrier delays may occur after an order has shipped and are outside of our control.

Local Pickup

Local pickup is available for eligible orders. Select “Local Pickup” at checkout when the option is available.

You will receive an email when your order is ready with pickup information and instructions. Please wait until you receive your ready-for-pickup notification before arriving.

If you have questions about pickup, contact jillianraydesigns@gmail.com.

Lost, Delayed, or Damaged Packages

If your tracking information shows an unexpected delay, your package appears to be lost, or your package arrives damaged, please contact us at jillianraydesigns@gmail.com with your order number and relevant details.

We will help you review the situation and determine the appropriate next steps.

Incorrect Shipping Information

Please review your shipping address carefully before placing your order.

If you notice an error after ordering, contact us as soon as possible. We will do our best to update your address if your order has not shipped.

Once an order has shipped, we are unable to guarantee changes to the delivery address.

Questions

For questions about processing, shipping, tracking, or local pickup, contact us at jillianraydesigns@gmail.com.